Draft pending attorney review
This document reflects how the Creditxora platform currently operates. It has not yet been reviewed by a licensed U.S. attorney. Before launch, these documents and the underlying business model should be reviewed against applicable federal requirements and the requirements of every state in which services are offered.Three-day right to cancel
You may cancel your contract with Creditxora, without penalty or obligation, at any time before midnight of the third business day after the date on which you signed the contract. If you cancel within this period, any amounts paid are refunded in full.
Cancelling at any other time
You may cancel at any time by notifying us in writing at support@creditxora.com or through your client portal.
Cancellation takes effect at the end of the service period already paid for. You are not charged for any service period that has not begun.
Refunds
Fees are charged only for services already performed. Where a fee has been collected for work that was not performed, that amount is refunded.
Refunds are issued to the original payment method, typically within 5 to 10 business days of approval.
What happens to your file
On cancellation you receive a copy of the written summary and any dispute documentation prepared on your behalf.
Documents you uploaded are retained only as long as required by applicable law, then securely deleted. You may request earlier deletion, subject to those requirements.
Disputes already submitted to a bureau continue through the bureau's investigation process; we will forward any response we receive.
Questions about this document?
Contact Creditxora at legal@creditxora.com or write to us using the details on the contact page.